RELAX YOU DESERVE IT
Welcome to Relax Spa, a haven of tranquility and rejuvenation. Since our establishment in 2013, we have been committed to continually enhancing our treatment menu and expanding our retail offerings to deliver the utmost excellence in service to our valued clients. At the helm of Relax Spa is Julie Castor, an esteemed Spa Therapist with over 20 years of industry experience. With a passion for providing unparalleled service, Julie’s expertise stems from her extensive training in Sydney and her invaluable experience at world-class spas around the globe. Our vision at Relax Spa is to offer you an unmatched spa experience that harmonizes your mind, body, and spirit. With our carefully curated treatments and services, we aim to transport you to a realm of pure relaxation and indulgence.
OUR MISSION
We believe that true beauty radiates from within, and that taking care of yourself is an essential part of a healthy lifestyle. Our team of skilled professionals is passionate about helping you achieve optimal skin health and promoting a sense of balance and relaxation.
At Relax, your well-being is our priority. We are committed to providing a nurturing and peaceful environment where you can unwind, revitalize, and reconnect with yourself. Step into Relax.. You Deserve It!, and let us help you on your path to optimal skincare health and overall well-being.
Bookings can be made in person at reception, online, or via telephone. Call 0427 062 210 to make a booking. E-bookings can be made with the “Book Now” button at the top of the page. We suggest that you book 7-10 days in advance to secure your desired appointment date and time. If your desired date is unavailable, you may ask to be placed on our waiting list.
Late arrivals make it difficult for everyone.
We do understand that circumstances may arise unexpectedly, however, late arrivals tend to compromise the punctuality of service we can provide to you, as well as our other clients. We do maintain a relatively tight schedule, and we make every attempt to begin your appointment at the time scheduled.
To provide the best service to all our valued clients, we kindly request 24 hours notice for cancellations. Cancellations within 6 hours will incur a 50% fee, and no-show appointments will be charged 100% of the booked service. The fee must be paid prior to re-booking. We understand that unexpected situations may occur, and we allow one missed appointment per calendar year. Repeat offenses will be charged.
Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we can provide to you, and to our other valued clients.
Please understand that the timings provided are guidelines for you to estimate your time in the spa and help you to organize the following events of your day. Multiple treatments in a single booking may be performed quicker and do not represent a loss in treatment quality, but the efficiency and professionalism of our treatment staff.
Prices are subject to change. We endeavour to keep our prices as low as possible, to allow you to visit more often. Due to fluctuation in the AU dollar and shipping costs, prices may vary, please understand.
For your own safety, please turn off your mobile phone. Imagine your phone rings while we are tweezing your brows or applying hot wax, glue, or solvent near the eye and you instinctively turn your head, forcing an implement or product into your eye. Other situations also present a real danger to you and those around you. Please accommodate our staff and other patrons in our effort to maintain a relaxing, safe environment for all.
Prior to your first appointment, a client consultation will be sent to you (via SMS), please ensure the information is filled in correctly. If you need assistance with this, please arrive five minutes early. Legislation requires you to inform your therapist if you are carrying a communicable condition or disease. Please update your medical history as needed.
Please shower before body treatments and intimate waxing.
Disposable bras, panties and jocks are available. If the therapist anticipates the need, they will be placed on the treatment table; If they are not and you desire a pair, please ask.
If you need to use the restroom during a treatment, sanitised robes and slippers are available for your use.
Avoid caffeine (a nerve stimulant) and alcohol and aspirin (blood thinners) prior to waxing for your own comfort and safety.
It is rare that any part of a treatment should cause you discomfort, please let the therapist know if you are not comfortable.
Pre and Post-treatment relax time is encouraged for all patrons. Please feel free to relax in our indoor or outdoor client areas with a drink and treat of your choice. We hope that you are offered this option by our staff, but if we miss you in haste, don’t feel shy about requesting what you need to enhance your experience.
Some Spa Packages may include lunch; please notify us of dietary restrictions/preferences at the time of booking
Feel free to leave a review, we love to hear your praise.
We are absolutely sure that you will enjoy your experience; However, if there is any aspect of treatment that you would like to comment on, we welcome your feedback.
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Clients under the age of 14 must be accompanied by an adult.
We do our best to accommodate clients with children in accompaniment. However, please be aware that we are striving to create a luxurious, pampering environment for our guests. Please bring something to amuse your children, like a quiet game, puzzle, or tablet with the volume set at an appropriate level, and instruct them to use their whisper voices. Children should not be left unattended at any time. If you are unprepared to have them with you in the treatment room, please don’t bring them with you.
We reserve the right to refuse service. If your attitude is unacceptable, you will be asked to leave the premises. We love our clients, but also protect our staff.